Privacy Policy

1. Introduction

Welcome to DoDidDone ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our AI customer support call service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address) when you sign up
• Call request details and context you provide for customer support calls
• Feedback and ratings you submit after calls
• Communication records when you contact our support team

2.2 Information Automatically Collected

• Call transcripts and recordings generated during customer support calls
• Call metadata (duration, timestamps, status)
• Device information and browser type
• IP address and general location data
• Usage patterns and interaction data

2.3 Third-Party Authentication

When you sign in with Google, we receive basic profile information (name, email) as permitted by your Google account settings. We do not store your Google password or access your Google account beyond what is necessary for authentication.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI customer support call service
• Process and execute your call requests
• Generate call transcripts and summaries
• Improve and optimize our AI models and service quality
• Communicate with you about your calls and our service
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our service (e.g., cloud hosting, AI model providers, payment processors)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication through OAuth providers
• Regular security audits and assessments
• Access controls and employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Export your data in a portable format

To exercise these rights, please contact us at privacy@dodiddone.com.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: