Frequently Asked Questions
Everything you need to know about DoDidDone
How does DoDidDone work?
Simply describe what you need help with, and our AI agent will make the customer support call on your behalf. The AI navigates phone menus, waits on hold, and speaks with representatives to resolve your issue. You'll receive a complete transcript and summary when the call is done.
What types of customer support calls can DoDidDone handle?
DoDidDone can handle a wide variety of customer support calls including warranty inquiries, flight issues, subscription changes, product returns, appointment scheduling, bill disputes, and general customer service requests. If it requires calling a customer support line, we can likely help.
How much does DoDidDone cost?
DoDidDone is completely free to use. After your call is completed, you have the option to tip the AI agent if you're satisfied with the service, but tipping is entirely optional. There are no subscription fees or hidden charges.
How long does it take for the AI to complete my call?
Call duration varies depending on the complexity of your request and the wait times of the customer support line. Simple requests may be completed in 10-15 minutes, while more complex issues might take 30-60 minutes. You'll be notified via dashboard when your call is complete.
Is my information secure?
Yes, we take security seriously. All data is encrypted at rest and in transit. We use secure OAuth authentication through Google, and we never store sensitive personal information like credit card numbers or social security numbers. You control what information you share with us for each call.
Can I review what the AI said during the call?
Absolutely! After each call, you receive a complete transcript showing exactly what was said between the AI agent and the customer support representative. You'll also get an AI-generated summary highlighting the key outcomes and next steps.
What happens if the AI can't resolve my issue?
If the AI encounters a situation it cannot handle or if the customer support line requires information we don't have, the AI will document what was accomplished and what obstacles were encountered. You can then review the transcript and decide whether to provide additional information for a follow-up call or handle it yourself.
Do I need to provide my account numbers or personal details?
You should provide relevant context and details needed for the AI to help you, such as account numbers, order numbers, or policy details. However, you should never share sensitive information like full credit card numbers, social security numbers, or passwords. The AI will work with the information you provide.
Can I cancel a call that's in progress?
Yes, you can cancel a call at any time from your dashboard while it's processing. The AI will end the call, and you'll receive a transcript of whatever was accomplished up to that point.
How accurate is the AI at understanding and communicating my needs?
Our AI is powered by advanced language models that excel at understanding natural language and context. It's designed to accurately represent your needs and adapt to different customer service scenarios. The more details you provide in your request, the better the AI can advocate for you.
Will customer support representatives know they're talking to an AI?
The AI identifies itself as calling on your behalf when appropriate. Our focus is on effectively resolving your issue while being transparent about the nature of the interaction.
What if I need to speak with the representative myself?
For complex situations where you need direct involvement, you can set custom transfer rules in your call request. The AI can transfer the call to your phone number based on the criteria you specify.
Still have questions?
We're here to help! Try our service risk-free or reach out to our team.